COMPLAINTS PROCEDURE
If you have any complaints and concerns about any aspect of the care, treatment and service you have received at Dr Julia Sen Health & Wellness, please let us know so that we can address and seek to resolve these issues. Learning from complaints informs improvements and the personal and professional development of our staff.
In submitting a complaint or concern, we will ensure that you:
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Will have easy access to the best and earliest resolution of your concern/complaint
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Will be listened to and treated with courtesy and empathy
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Will not be disadvantaged as a result of making a complaint
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Will have your concern/complaints investigated promptly, thoroughly, honestly and openly, in compliance with national complaints guidance and regulations
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Will be kept informed of the progress and outcome of the investigation
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Are assured that actions to rectify the cause of the complaint are identified, implemented and evaluated
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Are assured that the handling of your concern/complaint will be compliant with legal confidentiality and data protection policies.
Address
Dr Julia Sen Health & Wellness, 52 Barbourne Road, Worcester WR1 1JA
Phone
07939 286850